Integration with Shopee

Adding an integration

1. Go to Settings → Integrations → Shopee

2. Add your Shopee account by clicking Add

3. You will be asked to enter specific data to connect your Shopee account.

Important: Make sure to select the appropriate region during the setup process.

Message Import

• Initial Import: All messages from Shopee during the first integration will be imported into the Responso inbox and automatically assigned the closed status.

• Location: Messages from Shopee will appear in the main inbox list, marked with the Shopee logo.

Message Retrieval Speed

• After successfully adding your Shopee account, messages will start to download.

• For the first import, the time may vary depending on the number of messages, but it should not take longer than 1 hour.

• After the initial import, messages are retrieved every 5-10 minutes.

How Many Messages Will Be Imported?

• Messages from the last 90 days will be imported.

Where to Find Shopee Data in Responso?

• Shopee data will appear in the main inbox, identified with the Shopee logo.

• Once you open a message, you will have access to detailed information such as the message content, customer details, and more.