Responso
Home
EN
EN
  • 👋Welcome
  • 🚀Getting started
    • Creating an account
    • First steps
    • Subscription and invoices
    • Two-Factor Authentication
    • API
  • 👨‍💼Users
    • Agent
    • Adding the agents
    • Editing and Deleting an Agent Profile
    • Privileges
  • 📫Working with inbox
    • Inbox overview
    • Message statuses
    • Tags
    • Filters
  • 📩Working with a ticket
    • Ticket overview
    • Forwarding messages
  • 🔌Integrations
    • Integration with BaseLinker
    • Email
      • IMAP
        • Gmail
        • Email integration via IMAP/SMTP
      • Redirecting messages
        • Gmail – configuration of email redirection
        • Configuration of the domain, reply address, and address for redirection.
    • Other Integrations
      • Integration with Amazon
      • Integration with IdoSell
      • Integration with Shopify
      • Integration with Facebook
      • Integration with Instagram
      • Integration with Cdiscount
      • Integration with WooCommerce
      • Integration with PrestaShop
      • Integration with eBay
      • Integration with Kaufland
      • Integration with Empik
      • Integration with Decathlon
      • Integration with Castorama
      • Integration with B&Q
      • Integration with ePrice
      • Integration with XXXLutz
      • Integration with Maisons du Monde
      • Integration with Home24
      • Integration with Home&You
      • Integration with E.Leclerc
      • Integration with Carrefour
      • Integration with Modivo
      • Integration with Leroy Merlin
      • Integration with Allegro
      • Integration with Etsy
      • Integration with Erli
      • Integration with OLX
      • Integration with SerwerSMS
      • Integration with Shopee
      • Integration with WhatsApp
  • ⚙️Functions
    • AI Assistant
    • Artificial Intelligence
    • Autoresponder
    • Chat
    • Template responses
    • Advanced Signatures
    • Automated workflows
    • Returns and Complaints
      • Responso Return Forms
      • Allegro Returns and Complaints Module
    • Reviews Module
    • Contacts Module
    • Tasks Module
    • Message Translation
    • Proofreader
    • Spam List
  • 📊Reports
    • Reports in Responso
Powered by GitBook
On this page
  • Adding Resources to the AI Assistant
  • Resource Type: Knowledge Base
  • Resource Type: Offers
  • Resource Status
  • Using the AI Assistant
  • Automated Workflow: Use AI Assistant
  • Automated Workflow: AI Assistant Failed

Was this helpful?

  1. Functions

AI Assistant

PreviousIntegration with WhatsAppNextArtificial Intelligence

Last updated 6 days ago

Was this helpful?

The AI Assistant can handle customer inquiries around the clock, drawing on the resources you provide. This ensures that responses are not generic, but precise and based on carefully selected information.

Adding Resources to the AI Assistant

Click on Settings > AI Settings > AI Assistant. Here, you can "feed" your AI Assistant with information. The types of resources you can provide are divided into two categories: knowledge base and offers.

Resource Type: Knowledge Base

A knowledge base contains information about how your store operates, such as details on shipping times and methods, store location, and so on.

To add a knowledge base to the AI Assistant, click the Add knowledge base button. The knowledge base is created based on your answers to the following questions:

  1. What do you want do name the resource? – Give it a name that helps you identify its content; for example, you can use the name of the store it pertains to. You'll use this resource name in automated actions involving the AI Assistant.

  1. What is the shipping time?

  2. Do you accept in-store pickup?

  3. What are the shipping methods?

  4. Do you give a discount?

  5. Where is the store?

  6. New products only?

  7. Only original products?

  8. Do products have a warranty?

  9. Do you issue an invoice?

Answering the predefined questions (except for the first question about the resource name) isn't mandatory, but not answering them might hinder the AI Assistant's performance.

In addition to the predefined questions, you can choose to add your own custom questions to the knowledge base in the last step of the form.

The number of questions you can add is unlimited.

After adding all questions to the knowledge base, click the Finish button.

Resource Type: Offers

An Offer resource contains information about the products you sell, pulled directly from your Allegro account.

To add an offer to the AI Assistant, click the Add an offer button, then follow these two steps:

  1. Name the asset – Give it a name that helps you identify its content; for example, you can use the name of the Allegro account it pertains to. You'll use this resource name in automated actions involving the AI Assistant.

  1. Select the Allegro account from the dropdown list from which product information for this resource should be retrieved.

After selecting the appropriate account, click the Finish button.

Resource Status

The Status column shows the processing status of a given resource.

After adding a resource, you'll see a blue Processing status next to its name on the list. The AI Assistant needs a moment to "learn" the added information. The processing time depends on the amount of information added and can take up to several hours.

When information processing is complete, a green Success status will appear next to the resource name. This means you can now use this resource in an automated action with the AI Assistant.

If an error occurs during processing, a red Failure status will appear next to the resource name. In such a case, click Retry. The resource status will change back to Processing. If it fails again, delete the resource and try adding it from scratch.

If you make changes to your product offerings on your Allegro account, you can update the Offer resource by clicking Download current offer in the list next to the resource name. This update is available once a month.

Using the AI Assistant

Automated Workflow: Use AI Assistant

Go to the Automated Workflows tab and click Add workflow.

To use the Assistant, select Use AI assistant in the actions.

Just in case, we ask you to provide an alternative message if the AI Assistant can't answer a customer's query for some reason (the field Message alternative when the AI could not response). The buyer might also prefer not to interact with AI – in that case, they'll see the message entered in the field Message when the user select to contact the agent.

Besides alternative messages, you also need to select asstets the AI Assistant should use for that specific automated action. This allows you to tailor the information pool to the customer's query – for example, in an action, you might choose only resources related to a specific Allegro account, and in the conditions, specify that the action should only apply to tickets originating from that particular account.

If you want tickets handled by the AI Assistant to automatically receive a Closed status, check this option in AI Settings. Note: if the user chooses to contact an agent, the ticket will not be closed, even if this setting is checked.

Automated Workflow: AI Assistant Failed

If, for some reason, the AI Assistant is unable to help a customer, in addition to sending an alternative message, it can also initiate another automation. This ensures that the customer's message will not go unanswered.

To set up an automated action for this scenario, select AI Assistant failed in the conditions. You can also add additional conditions (e.g., the integration the ticket originated from, business hours, etc.). For the action, you could choose, for example, to assign an agent to handle the specific buyer, or send an email notification to inform you of the situation.

⚙️