Reviews Module

Responso allows you to manage reviews from multiple Allegro accounts in one place.

The reviews module is available from the main menu, under the star icon. It only collects reviews from your Allegro accounts integrated with Responso — you won’t find any other types of tickets there.

Review List

The review list displays the following:

• Rating shown with stars and either a thumbs-up or thumbs-down icon.

• Buyer’s login who left the review.

• Source, which is the Allegro account the review is associated with.

• Comment text (for longer comments, you can click "See More" to view the full text).

• Date the comment was posted.

To access a specific review (ticket view), hover over the selected review and click the icon that appears in the right-hand sidebar.

Filtering

Date Range

By default, the list shows tickets from the last 90 days, but you can adjust the date range. Click the date button and choose from the predefined options (e.g., "This Month") or select Custom Range and choose the desired dates from the calendar.

Filters

For more precise review searching, use the Filters button. In the filter window, you can narrow your search by selecting specific conditions:

• Source (currently only Allegro),

• Channel (selected Allegro account),

• Response Status (responded or not responded),

• Rating (number of stars from 1 to 5),

• Type (positive or negative),

• Tags (list of created tags),

• Status (ticket status, e.g., closed or open),

• Agent (employee assigned to the ticket).

After setting the desired conditions, click Show Results.

Review Ticket

A review ticket looks similar to other tickets in Responso. On the right side, you’ll see user information and can also view order details from BaseLinker.

In the central part, you can see all the details of the review: date, type, star rating, and the product related to the review. The toolbar above offers various actions, such as printing the ticket or creating a task related to it. Below the review information, you can expand the response window (by clicking Reply) to manually reply to the review.

On the left side, you can view and filter all reviews.

Automatic Actions for Reviews

Request to Remove

Allegro allows sellers to send a one-time request to the buyer to remove a review. Responso can automate this process.

In the reviews module, select the automatic action Request to Remove from the left-hand column. Click Add and select Allegro. Now you can configure your automated request.

• Name: A working name that helps you quickly identify the specific automated action.

• Allegro Account: You can select Any Account or choose a specific account integrated with Responso.

• Review Type: Select the type of review for the action (both positive and negative reviews can be chosen).

• Rating: Choose Any Rating Below 5 Stars or specify the number of stars for which you want to create the action (separate ratings for product accuracy and customer service can be set).

• Message Content: Enter the message that will be automatically sent with the removal request if the review meets the criteria.

After setting the conditions and content, click Add.

Automatic Response

Allegro allows sellers to respond to negative reviews, and this process can also be automated with Responso.

Adding an Automatic Response action follows the same steps as described for the Request to Remove action above. However, keep in mind that responding is only possible for negative reviews—even if you select a positive review type, the response won’t be sent for positive reviews.

List of Automated Actions for Reviews

Once you create automated actions for both Request to Remove and Automatic Response, you’ll see a list of created actions. The list shows the action name, creation date, and status (whether the action is active or not). From this list, you can also edit or delete actions.

If you want to disable an automated action without deleting it, click Edit, then uncheck the Enable box in the top right corner.