Two-Factor Authentication

Learn how to add extra security to your account.

Two-factor authentication (2FA) provides an additional layer of security. It can help reduce the risk of data loss in case of password theft or email account breaches.

This feature is available to customers who have chosen the Standard or Enterprise plan. For more information on available plans, check out our pricing section.

How to Enable Two-Factor Authentication in Responso

1. Click the round button in the top-right corner of the screen.

2. Go to Account Setting and in the Other Settings section, enable Two factor authentication.

3. Then, scroll down the page and click Update.

Two-factor authentication must be enabled individually for each agent account. You can check which of your employees have enabled two-factor authentication by going to the Agents tab.

Using Two-factor authentication

Once Two-factor authentication is enabled, you will be prompted to enter a verification code when attempting to log in.

• The code will be sent to the email address associated with the account.

• Copy the code from the email and paste it into the two-factor authentication window on the Responso login page.

• Click Log In.

If you check the box I am on a trusted computer, two-factor authentication will be disabled for subsequent logins from the same computer. However, it will still be required when logging in from any other device.