Integration with PrestaShop

Integrating PrestaShop with Responso allows you to receive messages from your PrestaShop store's contact form directly in Responso and view order data.

Adding the Integration

1. Click the Add Channel button in Responso and select PrestaShop from the list of available integrations.

2. Click Add Account.

3. In the window that appears, enter the name of your integration.

4. In the Host field, paste the URL of your PrestaShop store.

5. In the Webservice Key field, paste the key generated in PrestaShop.

Generating a Webservice Key in PrestaShop

1. Open a new tab and log into your PrestaShop admin account.

2. From the left-hand menu, select Advanced Parameters (at the bottom) and then choose Webservices.

3. Click the Add new webservice key button in the top-right corner.

4. Add a description for the key, then in the table, mark the necessary read permissions (View - GET) for:

   • Customers

   • Orders

   • Order States

   • States

5. Click Generate and then Save.

6. Copy the generated webservice key.

Adding Responso Email Address to PrestaShop

You can forward customer messages from your PrestaShop contact form to Responso by using one of two methods:

1. Method 1 (Email Forwarding): This method will forward messages to Responso while keeping a copy in your email inbox. Follow the instructions in the video guide provided by Responso to set up email forwarding.

2. Method 2 (Direct Forwarding): This method should be used if you do not want to keep a copy of the messages in your email inbox. Copy the email address generated by Responso and go to your PrestaShop tab. From the left-hand menu, select Shop Parameters → Contact, then either add the Responso email address as a new contact or replace an existing one.

FAQ

How fast will messages be imported the first time?

• For IMAP/SMTP integration, messages are retrieved every 5-10 minutes.

• For email forwarding, messages are imported instantly.

How many messages will be retrieved after integration?

• With IMAP/SMTP, all messages in the integrated inbox will be retrieved.

• With email forwarding, only new messages will be imported after the integration. Messages prior to the integration will not appear in Responso.

Where will I see PrestaShop information in Responso?

• Tickets from PrestaShop will appear in the main inbox in Responso, marked with the PrestaShop logo for easy identification.