# Editing and Deleting an Agent Profile

## **Editing an Agent Profile**

To edit an agent's profile settings, go to the **Agents** tab and then click on the name of the agent whose profile you want to edit. You can now change the settings and data in the respective sections.

![](https://responso.com/app/files/2022/07/editagent-1-1024x203.png)

{% hint style="info" %}
To apply any changes in the system, you must click the **Update** button located at the bottom of the page.
{% endhint %}

### **Basic Information** 

Here, you can change the displayed first and last name, system language, and the default filter (filters are set individually, but from this section, you can assign a chosen filter to the agent).

If you want to change the agent's email, please contact us at <bok@responso.pl>.

### **Notification Settings**&#x20;

Click the switch to enable the agent to receive notifications about tickets assigned to them.

### **Other Settings**&#x20;

You can enable spell check or two-factor verification for the agent's profile. To do this, click the corresponding switch.

### **Managing Permissions**&#x20;

In this section, you can assign the agent specific roles, which are sets of permissions. You can read more about permissions here.

### **Email Footers**

Here, you can set a basic email footer for the agent. However, they can also use advanced footers. More information on this topic can be found here.

### **Working Hours**

Here, you can set the agent's working hours. Working hours affect reports—the response time to an inquiry is then calculated only within the specified working hours. You can also use them in automated actions and set working hours as a condition.

## **Deleting an Agent Profile**

You can delete an agent's profile at any time. To do this, click **Delete** next to the appropriate agent in the agents list, and then confirm that you want the profile to be deleted. Please note that this action is irreversible.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.responso.com/responso-doc/en/users/editing-and-deleting-an-agent-profile.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.