# Agent

An agent in the Responso system is a user assigned a login and password.

Typically, an agent corresponds to a customer service employee.

Each agent has a role within the system, which can be defined by assigning specific permissions. By default, there are two roles available in the system: **Admin** and **Agent**. The user of the primary account (not created through an invitation) is assigned the **Admin** role by default.

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**Note:** There is a limitation in the system regarding the number of people who can be logged into a single account. Only one person can be logged into an account at any given time.
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