> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/users/agent.md).

# Agent

An agent in the Responso system is a user assigned a login and password.

Typically, an agent corresponds to a customer service employee.

Each agent has a role within the system, which can be defined by assigning specific permissions. By default, there are two roles available in the system: **Admin** and **Agent**. The user of the primary account (not created through an invitation) is assigned the **Admin** role by default.

{% hint style="warning" %}
**Note:** There is a limitation in the system regarding the number of people who can be logged into a single account. Only one person can be logged into an account at any given time.
{% endhint %}