# Agent

An agent in the Responso system is a user assigned a login and password.

Typically, an agent corresponds to a customer service employee.

Each agent has a role within the system, which can be defined by assigning specific permissions. By default, there are two roles available in the system: **Admin** and **Agent**. The user of the primary account (not created through an invitation) is assigned the **Admin** role by default.

{% hint style="warning" %}
**Note:** There is a limitation in the system regarding the number of people who can be logged into a single account. Only one person can be logged into an account at any given time.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.responso.com/responso-doc/en/users/agent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.