> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/working-with-a-ticket/forwarding-messages.md).

# Forwarding messages

In **Responso**, it is possible to forward the selected message. To do this, you have to enter the ticket, select the message you are interested in, and select “Forward”:

![](https://responso.com/app/files/2022/07/forward-1024x574.png)

Then select “External email” and enter the email address for sending:

![](https://responso.com/app/files/2022/07/forward2-1024x513.png)

Finally, you need to approve sending the message further:

![](https://responso.com/app/files/2022/07/forward3-1024x115.png)

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