Integration with WooCommerce

If you run an online store using WordPress with the WooCommerce plugin and have a Responso account, you can integrate these tools to streamline communication with customers and save time.

Adding the Integration in Responso

1. Log in to your WordPress account.

2. Navigate to WooCommerce → Settings → Advanced → REST API.

3. Select Add Key.

4. Add a description (key name for identification), select a user to generate the key for, and set access level to Read-only.

5. Click Generate API Key.

6. Copy the Consumer Key and Consumer Secret (you'll paste them into Responso in the next step).

7. Log in to Responso.

8. Go to Settings → WooCommerce Integration.

9. Click Add Account.

10. Enter the name of the integration, store URL, and paste the API keys from WordPress.

11. Click Create.

Installing the Responso Plugin in WordPress

1. Download the Plugin: Responso Plugin.

2. Log in to Responso:

   • Navigate to Settings → Integrations → WooCommerce.

   • Click Show next to the integration you added earlier, then click Copy to copy the API key. If you have multiple WooCommerce stores integrated with Responso, make sure you copy the key for the correct domain.

3. Log in to WordPress.

4. Go to Plugins:

   • From the left-hand menu, select Plugins → Add New.

5. Upload the Plugin:

   • Click the Upload Plugin button.

   • Select the Responso.zip file you downloaded and click Install.

6. Activate the Plugin:

   • Once the installation is complete, click Activate Plugin.

7. Configure the Plugin:

   • In WordPress, go to Responso → Settings.

   • Paste the API Key copied from Responso into the API Key field.

Your Responso plugin is now installed and configured for your WooCommerce store!

Responso Plugin Features

Product Form

After installing the Responso plugin, a “Ask about product” button will automatically appear on your WooCommerce product pages. When clicked, a form will pop up allowing customers to ask questions and provide their contact information. This message will be sent directly to your Responso inbox, tagged with the product details.

• You can customize the button and form in Responso → Settings → Product Form Settings. After making changes, click Save.

Contact Form

You can embed a contact form on any page of your WooCommerce store. This could be a contact page or another location of your choice.

1. To embed the form, go to Responso → Settings and copy the form shortcode.

2. Edit any page and add a paragraph block, pasting the shortcode there.

3. You can also create a new page by going to Pages → Add New and pasting the shortcode.

The contact form is similar to the product form but includes fields for order number and message subject. Customize it in Responso → Settings → Contact Form Settings, then save changes.

Global Form Settings

In the global settings, you can add a data processing consent message that will appear on both forms. Leave the field blank if you don’t want to include it. After making changes, click Save.

Filtering Messages

To view the Responso inbox in WordPress, go to Responso → Inbox. Use filters to find specific messages, including those related to WooCommerce products or forms.

Automatic Actions

After integrating Responso with WooCommerce, you can set up automated actions. Go to Responso → Settings → Automatic Actions → Add Workflow to set up features like autoresponders, automatic status updates, or agent assignment for WooCommerce-related messages.

Order Details

The WooCommerce and Responso integration allows you to view details about the customer's recent orders directly in the ticket view. This makes it easier to manage customer inquiries and orders from within Responso.