Integration with Shopify

To integrate Responso with Shopify, you simply need to generate a dedicated email address in Responso and set up email forwarding from your Shopify-connected inbox.

1. Click the Add Channel button.

2. Select Shopify, then click Add and select Add Account.

3. Enter the name of your Shopify store and click Create. A dedicated inbox will be generated for this integration.

4. Copy the generated email address (click the Copy button) and add it to the email forwarding settings of the mailbox connected to your Shopify account.

You can find more details about setting up email forwarding here. Alternatively, you can connect your mailbox to Responso via IMAP/SMTP. Learn more about IMAP/SMTP integration here.

Retrieving Messages

• Email Forwarding: If you use email forwarding, messages sent before the Responso integration will not be retrieved or visible in the inbox. The integration will only apply to new messages.

• IMAP/SMTP Integration: All messages in the integrated mailbox will be retrieved, including older ones.

New messages are retrieved every 5-10 minutes for IMAP/SMTP integration or instantly with email forwarding.

Shopify Messages in Responso

Messages retrieved from Shopify will appear in the main inbox, marked with the Shopify logo.

After opening a message, you can reply to the customer or forward the message as needed.

Thanks to this integration, you can also set up automatic actions—for example, sending an autoresponder or forwarding Shopify messages to a specific employee.