# Redirecting messages To keep and manage all your customer messages in the Responso system, you should set up email forwarding for your messages. Below are videos that demonstrate the configuration depending on the email client you use: * Gmail * Microsoft Office 365 and Microsoft Outlook If your email client is not listed above, you will need to check the documentation for that email service or contact their support team to find out how to set up the forwarding correctly. Please email us at if you have any further questions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.responso.com/responso-doc/en/integrations/email/redirecting-messages.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.