Allegro Returns and Complaints Module

The Allegro returns and complaints module in Responso helps you efficiently manage returns from Allegro. With this module, you can assign statuses to returns and complaints, assign requests to specific departments or employees, filter returns by status and tags, and much more.

Adding an Allegro Account

To start using the returns and complaints module, you first need to add an Allegro integration in Responso. You can find the instructions here.

After adding your Allegro accounts for the first time, returns will start appearing within 1-2 hours. Subsequent synchronizations will be faster, with returns appearing within a few minutes. Returns can be retrieved up to 50 days in the past.

Creating a Filter for Returns

To organize all returns, create a dedicated filter for return and complaint-related messages and set it as follows:

Return Ticket View

In the return view within Responso, you will find the following information:

• Shipping label and carrier

• Return number

• Return or complaint submission date

• Product name and reason for return

Additionally, at the bottom of the ticket, you will see:

• Chat – Quickly view the entire correspondence with the customer about the return or complaint.

• BaseLinker – A quick link to the related order in BaseLinker.

• Refund payment – Opens a window to issue a refund via Allegro.

• Commission refund – A link to process a commission refund through Allegro.

In the right sidebar, you'll also find the history of recent returns, along with reviews and messages.

Scanning a Shipping Label

If you use a scanner in your daily operations, we've made things easier for you. Now, simply scan the barcode from the package, and the system will automatically search for the return in Responso.

You can find more information about barcode scanning here.

Automatic Actions for Returns

Reminder for Complaint Deadlines

According to Polish Law, the seller must respond to the buyer's request within 14 days. To help you meet this deadline, we've created an action that will remind you to complete the complaint process on time.

For example, you can tag a ticket with "complaint," which will trigger an email reminder 12 days after receiving the request, sent to a specified email address. In the message, use {{ ticket_url }} to automatically include a link to the specific ticket, and {{ numer_zwrotu }} to include the return number.

Autoresponder for Return or Complaint

You can also set up an autoresponder to notify your customer when their return or complaint has been registered. Use {{ numer_zwrotu }} in the message to automatically add the return number to the notification.

BaseLinker Integration

If you're using the BaseLinker integration in Responso, you can quickly navigate from the Responso ticket to the return in BaseLinker via a button.

The order and return information for the customer will be displayed.

Return Reports

In the Reports section, you'll find a dedicated tab for your returns.

Products Tab

In the Reports section, you’ll also find a list of all products. You can easily check:

• The product name and its auction ID.

• The number of returns created for the product during a specific period.

• The percentage of returns for the product relative to all returns.

• A link that takes you to the inbox, showing all returns/tickets related to that product.