> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/getting-started/subscription-and-invoices.md).

# Subscription and invoices

## Choosing a Subscription

To choose a subscription, click on ***Settings*** (the gear icon), go to the ***Billing*** section located at the bottom of the menu, and then click on ***Your Subscription***.

### Adding a Payment Card

First, you need to add a card that will be used for billing with Responso. To do this:

1. Click on ***Manage Your Payments*** in the ***Payment Settings*** section.
2. You will be redirected to Stripe - the online payment platform used by Responso.
3. Click on ***Add Payment Method***. Enter your card details and click ***Add***.
4. After adding the card details, go to the ***Billing information*** section and click ***Update information***. Enter your company address and VAT number. After filling in the details, click ***Save***.
5. Click ***Return to Responso***.

### Entering Billing Information in Responso

The next step is to provide the details for the invoices that will be issued for using Responso.

1. Click on ***Billing information setting*** in the ***Billing information*** section.
2. In the window that appears, fill in all the fields.
3. Click ***Save Changes***.

## **Choosing a plan**

You have the following plans to choose from: Free, Basic, Pro and Enterprise. For most businesses, the Pro plan will be the optimal choice. The key factor in determining which plan is right for you is primarily the **number of integrations**(channels: marketplace, store, social media, email inboxes) you want to use. **The number of agents does not affect the price** – you can add any number of people in every plan.

You can find a full comparison of plans and current prices in [our pricing page](https://responso.com/pricing).

{% hint style="info" %}
The Base integration does not count towards the integration limit – you can have it on any plan, including the Free plan.
{% endhint %}

1. Decide whether you opt for a monthly or annual subscription. The price of an annual subscription is lower when calculated per month.

<figure><img src="/files/5uZVyUBc4qYQ9jqciCDj" alt=""><figcaption></figcaption></figure>

2. To make your selection, click **Choose plan**. For paid plans, you will be redirected to the payment page.

<figure><img src="/files/bFZl9PoIimgbrxb52Vp6" alt="" width="375"><figcaption></figcaption></figure>

## **Invoices**

Your Responso bill consists of three elements:

* **fixed subscription fee** for your chosen plan,
* **fee for text conversations (tickets)** in paid plans,
* optional **add-ons**, if you use them.

Invoices for using Responso are generated automatically every month. You can find them in the *Invoices* tab; we also send them to the email address provided during registration. Current rates – both for the subscription and for tickets and add-ons – can be found in the [pricing page](https://responso.com/pl/cennik/).

#### **Fee for text conversations (tickets)**

In paid plans, in addition to the fixed subscription fee, we charge a fee for each **text conversation (ticket)**.

A text conversation (ticket) is a single communication thread with its own unique identifier. Within a single ticket, you can exchange any number of messages – the fee is charged once, for the entire thread. One chat session also counts as one ticket.

**Which tickets are not chargeable:**

* tickets **imported** when connecting an integration,
* tickets **marked as spam** – both those imported as spam (marked by an external mail server) and those marked as spam by an automatic action set up in Responso.

The subscription is paid in advance, while ticket usage is billed in arrears – the fee for tickets from a given month appears on the invoice in the following billing period.

{% hint style="info" %}
You can check your current ticket usage and add-on consumption in the dedicated tab in the Responso panel.
{% endhint %}

<figure><img src="/files/dSujfjzNv9Xc2A3iiYa7" alt=""><figcaption></figcaption></figure>

#### **Add-ons**

For paid plans (Basic, Pro and Enterprise), you can purchase add-ons – unit packages that you use as needed. You can activate each add-on at any point during the billing period, and the additional features are available immediately after purchase. The package is valid for one year, and any unused portion is forfeited if you cancel Responso or switch to the Free plan.

Available add-ons:

* **Translations** – translation of incoming and outgoing messages into any language, directly in the customer conversation window. One use means a one-time translation of a selected incoming or outgoing message, or content typed in the editing window.
* **AI Assistant** – contextual conversations with customers. The Assistant uses knowledge bases as well as order and offer information from selected integrations. The package determines how many tickets the Assistant can be activated for. Within a single ticket, it can respond multiple times while consuming only one unit from the package.
* **Call Center** – making and receiving calls, dedicated phone numbers, the option to transfer your own number, call history and transcription, AI sentiment analysis and call summary generation.

{% hint style="info" %}
Each add-on is invoiced separately – independently of the subscription invoice and ticket usage – since you can start using it at any point during the billing period.
{% endhint %}