Integration with Amazon

This integration allows you to manage messages from multiple Amazon accounts in a unified Responso panel.

Step 1: Adding the integration

Note: When integrating a specific marketplace, you must be logged into the Amazon website with the appropriate domain suffix. For example, if you want to integrate a German account, you need to be on the website https://sellercentral.amazon.de, and if it's a Polish account – on the website https://sellercentral.amazon.pl/ .

1. In Responso, click the Add Channel button at the top of the page.

2. Select Amazon and then the country relevant to the Amazon account you want to integrate.

3. Click Connect with Amazon.

4. After being redirected to the Amazon website, log in to the account you want to integrate.

5. Review the authorization information, check the checkbox, and then click Confirm. You will be redirected back to Responso.

1. Copy the email address created for the integration – you will need it in steps 2 and 3.

Click Copy next to the created address to use it in the following steps.

You will also see the created integration in the list of integrated Amazon accounts, which you can find by selecting Settings > Integrations > Amazon.

View of Amazon integrations added in Responso.

If you have more Amazon accounts and want to integrate them, you must follow the instructions provided here separately for each one. Each Amazon account added in Responso is a separate integration, and each has a unique email address (inbox address, visible in the screenshot above).

Step 2: Forwarding messages to Responso

1. In the integrated Amazon account, click the gear icon in the top right corner and select Account Info > Your Seller Profile (or click here).
2. Find the appropriate marketplace (e.g., Amazon.pl) and click Edit in the Customer Service Details section.

1. Paste the address copied from Responso into the Customer Service Email and Reply-to Customer Service Email fields. If you did not copy the inbox address after creating the integration, in Responso, go to Settings > Integrations > Amazon and copy the inbox address for the selected integration (it will be marked with the appropriate country flag), and then paste it into the indicated fields.

2. Scroll to the bottom of the page and click Submit.

Step 3: Forwarding notifications to Responso

1. In the previously integrated Amazon account, click the gear icon in the top right corner and select Notification Preferences (or click here).
2. Scroll down to the Returns, Claims and Chargeback Notifications section and click Edit.

3. In each row (Pending Returns, Claim Notifications, Chargeback Notifications), click Add another and paste the address copied from Responso. If you did not copy the inbox address after creating the integration, in Responso, go to Settings > Integrations > Amazon and copy the inbox address for the selected integration (it will be marked with the appropriate country flag), and then paste it into the indicated fields.

1. Click Save to save the changes.

2. Scroll down to the Messages section and click Edit.

3. In each row (Buyer Messages, Confirmation Notifications, Delivery-Related Errors, Buyer Opt-out), click Add another and paste the address copied from Responso. If you did not copy the inbox address after creating the integration, in Responso, go to Settings > Integrations > Amazon and copy the inbox address for the selected integration (it will be marked with the appropriate country flag), and then paste it into the indicated fields.

1. Click Save to save the changes.

Step 4: Adding the Responso address as the shipping address in Amazon

1. In Responso, go to Settings > Domain and Email Address > Reply Addresses and copy the first email address in the list, marked with the name Responso (note: this is a different address than the one used in the previous steps!).

2. In the previously integrated Amazon account, click the envelope icon in the top right corner, then hover over Message Settings and select Permissions (or click here).

3. At the bottom of the permissions window, click Add an email address.

4. Paste the address copied from Responso (step 4, point 1) and save.

How quickly are messages downloaded for the first time?

After successfully adding the Amazon account, current messages will be downloaded. The mailbox integrates instantly.

How many messages will be downloaded?

Messages from before the integration with Responso will not be downloaded and will not be visible in the inbox. The integration will only apply to new messages from Amazon.

Where can I see information about Amazon messages in Responso?

The most important data from Amazon in Responso appears in the main window in the list of all messages. Messages from Amazon are marked with the appropriate logo:

Message list view

More detailed information about a specific message can be found in the ticket view, on the right side (after opening a specific message). This includes: buyer's name, order number, product name, sales date, sales channel, shipping address, and estimated delivery date.

Ticket view with order data

If you plan to set up an autoresponder for the Amazon integration, you should know that Amazon may block immediately sent automatic replies. For safety, it is worth setting up an autoresponder that will be sent with a one-hour delay.

Attachment Handling

The Amazon integration supports attachments with the following extensions:

.pdf,

.doc, .docx, .dot, .xls, .xlxs, .xlt, .xla, .ppt, .pptx, .pot, .pps,

.odc, .otc, .odb, .odf, .otf, .odg, .otg, .odi, .oti, .odp, .otp, .ods, .ots, .odt, .odm, .ott, .oth,

.rar, .zip,

.bmp, .gif, .jpg, .jpeg, .jpe, .jif, .jfif, .png, .svg, .svgz, .tif, .tiff, .psd, .webp,

.txt, .text, .log,

.zz, .epub, .mobi, .azw,

.mp4a, .m4a, .mp4, .mp4v, .mpg4