Editing an Agent’s profile
To edit an agent’s profile in Responso, you have to go to the “Agents” tab, and select the agent you want to edit by clicking on the field with his name and surname:
You will see his profile with the data to be edited. You can change the agent’s supported language, assign it a different role, or add a default filter.
You also have the option to set a basic signature for him:
Finally, to save changes, you need to click Update.