Responso
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  • 👋Welcome
  • 🚀Getting started
    • Creating an account
    • First steps
    • Subscription and invoices
    • Two-Factor Authentication
    • API
  • 👨‍💼Users
    • Agent
    • Adding the agents
    • Editing and Deleting an Agent Profile
    • Privileges
  • 📫Working with inbox
    • Inbox overview
    • Message statuses
    • Tags
    • Filters
  • 📩Working with a ticket
    • Ticket overview
    • Forwarding messages
  • 🔌Integrations
    • Integration with BaseLinker
    • Email
      • IMAP
        • Gmail
        • Email integration via IMAP/SMTP
      • Redirecting messages
        • Gmail – configuration of email redirection
        • Configuration of the domain, reply address, and address for redirection.
    • Other Integrations
      • Integration with Amazon
      • Integration with IdoSell
      • Integration with Shopify
      • Integration with Facebook
      • Integration with Instagram
      • Integration with Cdiscount
      • Integration with WooCommerce
      • Integration with PrestaShop
      • Integration with eBay
      • Integration with Kaufland
      • Integration with Empik
      • Integration with Decathlon
      • Integration with Castorama
      • Integration with B&Q
      • Integration with ePrice
      • Integration with XXXLutz
      • Integration with Maisons du Monde
      • Integration with Home24
      • Integration with Home&You
      • Integration with E.Leclerc
      • Integration with Carrefour
      • Integration with Modivo
      • Integration with Leroy Merlin
      • Integration with Allegro
      • Integration with Etsy
      • Integration with Erli
      • Integration with OLX
      • Integration with SerwerSMS
      • Integration with Shopee
      • Integration with WhatsApp
  • ⚙️Functions
    • Artificial Intelligence
    • Autoresponder
    • Chat
    • Template responses
    • Advanced Signatures
    • Automated workflows
    • Returns and Complaints
      • Responso Return Forms
      • Allegro Returns and Complaints Module
    • Reviews Module
    • Contacts Module
    • Tasks Module
    • Message Translation
    • Proofreader
    • Spam List
  • 📊Reports
    • Reports in Responso
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  1. Users

Adding the agents

How to Invite Employees to Use Responso

PreviousAgentNextEditing and Deleting an Agent Profile

Last updated 7 months ago

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To invite someone to use Responso within your organization, go to the Agents tab and then select Invite Agents.

In the window that appears, enter the email address of the person you want to invite and choose the role that should be assigned to this agent's account in Responso from the list. You can also choose the team this agent should be assigned to. If you want to invite multiple users at once, click Invite another user, enter the next email address, select a role and a team. Then, click Send Invites.

The role assigned during the invitation process can be changed later in the system.

The invited individuals will receive an email with an invitation to Responso and will be asked to configure their account and set a password.

After inviting a user, their email address will appear in the agents list with the status Invited. The status will change to Active once the account is successfully created.

In addition to the status, the agents list also provides information about the roles assigned to each profile and whether the agent uses two-factor verification when logging in. From this screen, you can also delete a profile. Remember, this action is irreversible.

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