Integration with IdoSell

If you have an account on the Idosell platform, you can integrate it with Responso to retrieve order information.

Adding the Integration

1. Log in to your Idosell account.

2. From the left-hand menu, navigate to Administration -> API -> Access Keys for Admin API.

3. Click Add New Key.

4. In the key settings, enter the application name (Responso) and optionally, provide an email for contact. For Responso to work properly, you’ll need "read-only" permissions for the System and OMS API endpoints.

5. Confirm the settings by clicking Add. A Show Key button will appear in the table. Click it and copy the API key.

6. Copy only the API key.

7. Go to Responso and click the Add Channel button in the top right corner, then select Idosell.

8. Click Add Account.

9. Enter a name for the integration, paste the copied API key into the API Token field, and paste your Idosell store’s website address into the Store URL field.

10. Click Create.

The integration is added, but for it to work correctly, you must also configure webhooks. Follow the steps below to complete the setup.

Webhook Configuration

11. In the Responso panel, next to the name of your Idosell integration, click Download Campaign ICF. This will download a configuration file to your computer.

12. In the Idosell panel, go to Marketing and Integrations -> Webhooks, and click Select next to the store address for which you want to add the webhook configuration.

13. Click the Import Campaign ICF tab.

14. Click Choose File and select the configuration file you downloaded from Responso. Then click Upload File.

15. The webhook configuration is now added, and your Idosell integration is fully set up.

Order Data from Idosell

With this integration, order data from Idosell will be imported into Responso and linked to your customers' email addresses. This allows you to access order information, such as the order status, directly from the ticket view.

To enable Responso to link customer messages with Idosell order information, you also need to integrate the email inbox you use to communicate with your Idosell customers.