Empik

Adding an integration

To connect your Empik Marketplace account with Responso, follow the steps below.

If you have multiple stores on the Empik platform associated with the same email address, you will need to add a separate integration for each Store ID whose correspondence you want to manage in Responso.

1. Log in to your Empik Marketplace account.

2. In the top right corner of the screen, click the person icon and select Profile, then navigate to the API Key tab.

3. Click Generate New Key, and once the API key is generated, copy the key.

1. Log in to Responso.

2. Select Add Channel and choose Empik.

3. In the window that appears, paste the copied API key. Additionally, fill in the name of the integration and the Store ID of the Empik store you are integrating (providing the Store ID is mandatory, even if you only have one store on Empik Marketplace). After entering the details, click Create.

You can find the Store ID by clicking on your store’s name in the top left corner of the Empik panel.

FAQ

How quickly are messages imported for the first time?

• After successfully adding your Empik account, the message import will begin. The time may vary depending on the number of messages, but it should not take more than one hour. Subsequent messages are imported every 5-10 minutes.

How many messages will be imported?

• All messages from the added Empik account will be imported.

Where can I view Empik messages in Responso?

• Messages will appear in the main inbox list, marked with the Empik logo for easy identification.