> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/working-with-a-ticket.md).

# Working with a ticket

- [Ticket overview](https://docs.responso.com/responso-doc/en/working-with-a-ticket/ticket-overview.md)
- [Forwarding messages](https://docs.responso.com/responso-doc/en/working-with-a-ticket/forwarding-messages.md)