> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/integrations/other-integrations/shopee.md).

# Shopee

## Adding an integration

1. Go to **Settings → Integrations → Shopee** 
2. Add your Shopee account by clicking **Add**
3. You will be asked to enter specific data to connect your Shopee account.

{% hint style="warning" %}
**Important**: Make sure to select the appropriate **region** during the setup process.
{% endhint %}

## **Message Import**

* **Initial Import**: All messages from Shopee during the first integration will be imported into the Responso inbox and automatically assigned the **closed status**.
* **Location**: Messages from Shopee will appear in the main inbox list, marked with the **Shopee logo**.

## **Message Retrieval Speed**

* After successfully adding your Shopee account, messages will start to download.
* For the **first import**, the time may vary depending on the number of messages, but it should not take longer than **1 hour**.
* After the initial import, messages are retrieved every **5-10 minutes**.

## **How Many Messages Will Be Imported?**

* Messages from the last **90 days** will be imported.

## **Where to Find Shopee Data in Responso?**

* Shopee data will appear in the **main inbox**, identified with the Shopee logo.
* Once you open a message, you will have access to detailed information such as the message content, customer details, and more.


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