> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/integrations/other-integrations/prestashop.md).

# PrestaShop

Integrating PrestaShop with Responso allows you to receive messages from your PrestaShop store's contact form directly in Responso and view order data.

## **Adding the Integration**

1. Click the **Add Channel** button in Responso and select **PrestaShop** from the list of available integrations.
2. Click **Add Account**.
3. In the window that appears, enter the **name** of your integration.
4. In the **Host** field, paste the URL of your PrestaShop store.
5. In the **Webservice Key** field, paste the key generated in PrestaShop.

### **Generating a Webservice Key in PrestaShop**

1. Open a new tab and log into your **PrestaShop admin account**.
2. From the left-hand menu, select **Advanced Parameters** (at the bottom) and then choose **Webservices**.
3. Click the **Add new webservice key** button in the top-right corner.
4. Add a description for the key, then in the table, mark the necessary **read permissions** (View - GET) for:
   * Customers
   * Orders
   * Order States
   * States
5. Click **Generate** and then **Save**.
6. Copy the generated **webservice key**.

### **Adding Responso Email Address to PrestaShop**

You can forward customer messages from your PrestaShop contact form to Responso by using one of two methods:

1. **Method 1 (Email Forwarding)**: This method will forward messages to Responso while keeping a copy in your email inbox. Follow the instructions in the video guide provided by Responso to set up email forwarding.
2. **Method 2 (Direct Forwarding)**: This method should be used if you do not want to keep a copy of the messages in your email inbox. Copy the email address generated by Responso and go to your **PrestaShop** tab. From the left-hand menu, select **Shop Parameters → Contact**, then either add the Responso email address as a new contact or replace an existing one.

## **FAQ**

### **How fast will messages be imported the first time?**

* For **IMAP/SMTP integration**, messages are retrieved every 5-10 minutes.
* For **email forwarding**, messages are imported instantly.

### **How many messages will be retrieved after integration?**

* With **IMAP/SMTP**, all messages in the integrated inbox will be retrieved.
* With **email forwarding**, only new messages will be imported after the integration. Messages prior to the integration will not appear in Responso.

### **Where will I see PrestaShop information in Responso?**

* Tickets from PrestaShop will appear in the main inbox in Responso, marked with the PrestaShop logo for easy identification.


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