> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/integrations/other-integrations/obi.md).

# OBI

## **Integration setup guide**

To connect your OBI account with Responso, follow the steps below.

{% hint style="warning" %}
Note: if you have multiple stores on the OBI platform assigned to the same email address, you need to add an integration for each store ID whose correspondence you want to manage in Responso.
{% endhint %}

1. **Log in to your OBI account.**
2. Click the person icon in the top right corner of the screen and select *Profile*, then go to the *API Key* tab.
3. Click *Generate new key.* Then copy the generated key.

<figure><img src="/files/uBPRtxhs3mSx9yiJcy0B" alt=""><figcaption></figcaption></figure>

4. **Log in to Responso.**
5. Select *Add channel* and *OBI.*
6. In the window that appears, paste the API key you copied earlier. Also fill in the integration name and add the store ID you are integrating with Responso (providing the ID is mandatory, even if you have one store on OBI). After entering the data, click *Create.*

<figure><img src="/files/hlkEoFTn0b8dDZ6NMnNw" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
You can find the store ID by clicking on the store name in the top left corner of the OBI panel.
{% endhint %}

<figure><img src="/files/Cz7RPvxZIL2Y7vQP2Qnq" alt=""><figcaption></figcaption></figure>

### **FAQ**

#### **How quickly are messages downloaded for the first time?**

After successfully adding your OBI account, message downloading will begin. On the first download, the time may vary depending on the number of messages. This process should not take longer than an hour. Afterwards, messages are downloaded on average every 5–10 minutes.

#### **How many messages will be downloaded?**

All messages from the added account will be downloaded.

#### **Where will I see messages from my OBI account in Responso?**

Messages appear in the main window (inbox), on the list of all messages, where they are marked with the OBI logo.

### **Most common issues**

<details>

<summary><strong>Messages are not downloading</strong> </summary>

First, check whether an icon indicating account issues has appeared. The icon is located in the top right corner. <img src="https://docs.responso.com/responso-doc/~gitbook/image?url=https%3A%2F%2F2081275209-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FNxBd7AiJvoHKedJlJN54%252Fuploads%252FlR5nqJlmL9GQ8FMkfiuS%252Fimage.png%3Falt%3Dmedia%26token%3D98a0fed2-f4b8-46c0-9890-1edc1ab12f6f&#x26;width=57&#x26;dpr=3&#x26;quality=100&#x26;sign=640d81d9&#x26;sv=2" alt="" data-size="line">If there is information about a problem with a given account, try adding it again. If that doesn't help, send us a message at <bok@responso.com> and we'll look into it. 😄

</details>