> For the complete documentation index, see [llms.txt](https://docs.responso.com/responso-doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.responso.com/responso-doc/en/integrations/other-integrations/empik.md).

# Empik

## Adding an integration

To connect your Empik Marketplace account with Responso, follow the steps below.

{% hint style="info" %}
If you have multiple stores on the Empik platform associated with the same email address, you will need to add a separate integration for each **Store ID** whose correspondence you want to manage in Responso.
{% endhint %}

1. **Log in** to your Empik Marketplace account.
2. In the top right corner of the screen, click the **person icon** and select **Profile**, then navigate to the **API Key** tab.
3. Click **Generate New Key**, and once the API key is generated, copy the key.

![](https://responso.com/app/files/2022/06/api-1-1024x306.jpg)

4. **Log in to Responso**.
5. Select **Add Channel** and choose **Empik**.
6. In the window that appears, paste the copied **API key**. Additionally, fill in the **name of the integration** and the **Store ID** of the Empik store you are integrating (providing the Store ID is mandatory, even if you only have one store on Empik Marketplace). After entering the details, click **Create**.

{% hint style="info" %}
You can find the **Store ID** by clicking on your store’s name in the top left corner of the Empik panel.
{% endhint %}

## **FAQ**

### **How quickly are messages imported for the first time?**

* After successfully adding your Empik account, the message import will begin. The time may vary depending on the number of messages, but it should not take more than **one hour**. Subsequent messages are imported every **5-10 minutes**.

### **How many messages will be imported?**

* All messages from the added Empik account will be imported.

### **Where can I view Empik messages in Responso?**

* Messages will appear in the **main inbox** list, marked with the **Empik logo** for easy identification.


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